Learning from Success and Failure: Acquiring Adaptive Dialogue Strategies for Social Robots

RESUMO

Traditional dialogue systems for social robots require both dialogue strategies and user attribute recognition, each demanding specialized expertise. However, data collection is costly in real-world deployments, and the resulting datasets often include many failure cases. In this study, we aim to automate the acquisition of dialogue strategies by leveraging both successful and failed interactions using a vision-language model (VLM) and a large language model (LLM). We propose an architecture in which user attributes, recognized by the VLM, along with dialogue history, are fed into the LLM to generate dialogue strategies tailored to specific user attributes. We extracted dialogue strategies from an interaction dataset collected through a field experiment and evaluated their effectiveness. The results demonstrate that explicitly representing failure strategies complements success strategies and improves performance. Our findings highlight a practical pipeline for constructing and maintaining an interpretable strategy repository from in-the-wild deployment logs by recycling abundant failure interactions as reusable constraints, ultimately reducing the development cost of social robots.