PeerPen: AI-Assisted Writing for Online Mental Health Peer Support

RESUMO

Online mental health communities thrive on peer support, yet those who volunteer to help often lack formal training and may struggle to articulate supportive responses. AI co-writing could lower this barrier; however, peer support derives much of its value from being perceived as personal, raising questions around authorship, ownership, and trust. We built PeerPen, a writing assistance tool embedded within a Reddit-like interface, supporting two main features: draft generation and revision of user-written responses. Through semi-structured interviews with 15 participants, we find that PeerPen reduced the burden of composing responses and increased confidence in offering support. Participants wanted AI to assist their writing without taking over authorship and anticipated tensions around authenticity and trust. Such assistance could make authorship uncertain even for responses written without it, weakening trust across the community. We contribute design implications for AI writing assistance that scaffolds supportive communication, preserves authorship, and accounts for community-level trust.