A Hybrid Agentic AI Framework for Intelligent Supply Chain Analytics

RESUMO

Efficient utilization of supply chain analytics for decision making remains a significant challenge for planners, as critical tasks such as database querying, key performance indicator (KPI) analysis, demand forecasting, and performance diagnosis require heterogeneous expertise spanning data engineering, operations research, and domain knowledge. In this work, we propose an agentic system for supply chain analytics that bridges the gap between business decision-making and technical expertise, where a coordinator agent interprets user intent and delegates sub-tasks to specialized agents. The system supports both exploratory analysis and deterministic workflows, enabling planners to transition between ad hoc questions and structured processes. Domain logic is encapsulated within specialist agents and prompts, yielding a scalable, modular, and auditable design and lowering the cost of functional extension through prompt-centric development. We evaluate the proposed architecture on a test environment that replicates multi-echelon inventory management operations. Results show that our multi-agent design achieves a 90\% accuracy, which is competitive with a single agent baseline while reducing input token usage by roughly fourfold, substantially improving scalability and cost-efficiency. Furthermore, we provide case studies to demonstrate interpretable suboptimality detection and automated forecast optimization, illustrating how agentic architectures can effectively combine open-ended exploratory analysis and deterministic supply chain analytics workflows, and provide a practical pathway toward more accessible and extensible decision-support systems.