Probing Warmth-Mediated Harm in Speech-Enabled LLMs for Mental-Health Conversations

RESUMO

Audio LLM benchmarks measure understanding and dialogue quality, not whether speech-enabled models respond with relational warmth when a vulnerable user discloses a mental-health concern. We introduce a 7-turn scripted-disclosure probe grounded in WHO mental-health clinical guidelines, with each script run on the same model (Azure OpenAI gpt-realtime) in both audio and text-only conditions, and acoustic-prosody analysis of the generated speech. Across 532 responses we identify two audio-specific patterns transcript-only evaluation would miss: at the elicitation turn the model's voice gets shorter, faster, lower-pitched, and quieter rather than warmer (p < .001 for five of seven acoustic features), and the modality gap on relational acceptance, small in aggregate, concentrates in the highest-stakes self-harm/suicide scripts. A two-rater listener study corroborates that perceived warmth is concentrated at specific turns and on bereavement disclosures. Together these patterns indicate that auditing speech-enabled models in mental-health contexts requires evaluating the combined audio-and-text experience the user encounters, not the transcript in isolation. We release the protocol, scoring pipeline, and scripts as a starting point for evaluating speech-enabled models in mental-health contexts.